Using Mediation Skills but Maintaining Your Housing Officer Hat

For many years I have delivered training in Mediation and Conflict Management Skills. Housing Officers deal with conflict on a daily basis.

The Mediation training can help Housing Officers in  their day to day work. Indeed, they don’t have to complete a full course in mediation, they can utilise some of the more useful skills to enable them to be more effective.

Building Empathy Training – this can help build rapport with a service user and help that person feel more relaxed when initially talking about an issue.


Constructively Summarising – these skills are great when you need to show you have been listening, but also want to highlight that there are ways forward. It also helps to remove the personal accusations and goes someway to defining the problem.


For more information about our great one day course contact us here at Balance Mediation – 07989388514